I (Client) agree to pay The PC Shop to repair, analyze and troubleshoot my computer hardware at a rate of $49.99 per remote call or $249.99 for 1 year of tech support or $119.99 per home visit, plus parts and $25.00 for each additional unit.

Payment is due prior to the work being performed.

• Payment may be secured using a credit card preauthorized using PayPal prior to the support call. You will see this as a charge on your credit card, but payment has not been completed until after the call is over.

• The PC Shop does accept checks, these must be pre-approved first prior to the appointment.

•  Cash is welcome.

Although The PC Shop will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process. If The PC Shop is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but Client will be billed for research time while at Client’s site/computer.

The PC Shop will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it. Regular bill rates apply.

I also certify that I will indemnify and hold harmless The PC Shop for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software.  Although The PC Shop will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, The PC Shop will provide that training to me at an additional rate of $75 per hour. I further agree to indemnify and hold harmless The PC Shop for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Virus Removals: 

I also certify that I will indemnify and hold harmless and will pay for added support to The PC Shop for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.

We have a 30 day guarantee on our virus/malware removals. If within 30 days you suspect you have an instance returning, please call us immediately. If after 30 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by The PC Shop or any other brand you buy online or off the shelf.

Confidentiality Agreement:

 Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client, we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on The PC Shop servers.  If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to The PC Shop will be kept confidential.